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- Taking customer calls, assessing enquiries and responding to requests
- Responding to customers correspondence by letter and email
- Liaising with Customers, third parties and internal departments
- Process all applications on the system in line with procedures
- Work as a team and ensure customers receive an outstanding service
- Excellent telephone manner and customer service skills
- Strong written and verbal communication skills
- Experience with working with computer programs
- Strong attention to details and organisation skills
- Work well with in a team
- £21,000 - £23,000
- 25 days holiday + bank holidays
- Bonus scheme
- Hybrid working
