Customer Services Team Leader

The Team Leader is responsible for assisting in managing a high level of administrative support services for our client's customers and field force, from initial contact through to the end of the contract terms. The Team Leader supports the Customer Services Manager in developing the team of 6-12 Administrators

Client Details

Our client is a highly respected player their field seeking an experienced Customer Services Team Leader. The Team Leader is responsible for assisting in managing a high level of administrative support services for our client's customers and field force, from initial contact through to the end of the contract terms. The Team Leader supports the Customer Services Manager in developing the team of 6-12 Administrators

Description

• Manage the day to day duties in accordance with agreed service levels
• Review, monitor and maintains quality controls of the teams work, providing feedback
• Identify and provide training required by the team
• Regularly assesses the performance and behavioural competencies of team members
• Reviews objectives and creates training and development plans
• Deals with customer complaints
• Continuously improves and automates administration processes
• Ensures procedures are up-to-date and fit for purpose
• Works within agreed process and payment authority levels
• Manage business practises, processes, changes and risks
• Completes administration tasks as and when required

Profile

A successful Customer Services Team Leader should have:

• 2 years' customer service Team Leader experience, ideally within a financial services environment
• Achieved or willing to undertake a Level 3 award in Financial Administration
• Strong written and oral communication skills
• Experience of planning, monitoring and controlling work
• Experience of motivating, coaching and developing a team
• Good organisation skills and ability to prioritise to meet business deadlines
• Good interpersonal skills
• Able to identify and assess risk in a customer services environment

Job Offer

• A competitive salary in the range of 28,200 - 30,000 per annum.
• An inspiring and friendly working environment.
• Opportunities for professional development and advancement within the company.
• The chance to make a real difference in a customer-focused role within the financial services industry.