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JRRL are looking for a Team Leader in customer service to join our client, an established financial services company in Bromley. This is a hybrid role where you will be responsible for coaching and developing a mid-sized team and supporting the Customer Services Manager to provide a high level of customer service support, from initial contact through to the end of the contract terms. This is a hybrid role, with two days from home once established.
As a Customer Service Team Leader, you will:
- Supervise the day-to-day duties of Assistants and Record Keepers in accordance with agreed service levels which include:
- Ensure that all incoming paper and electronic documentation is scanned/recorded daily
- Ensure all documentation received is reviewed and distributed to the appropriate teams
- Dispatch correspondence/documentation to our customers and other Providers
- Review, monitor and maintain quality control of the team’s work, providing feedback
- Identify and provide training as required
- Review objectives and create training and development plans
- Continuously improve and automate administration processes, keeping up to date
- Manage business practices, processes, changes and risks
The ideal Customer Service Team Leader will have the following skills and experience:Â
- 2 years’ Team Leader experience in a regulated environment
- Strong verbal and written communication skills
- Experienced in motivating, coaching and developing a team
- Good organisational skills and ability to prioritise
- Good interpersonal skills
- Knowledge of CRM systems would be advantageous
In return, you will get 25 days holiday, contributory pension and life assurance plus a yearly bonus. This is a hybrid role, working 2 days per week at home once trained.
You will receive individual and team training to help develop in the role and will be joining a friendly and collaborative work environment.
