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We are partnered with a privately owned care business based in Bromley who are actively recruiting for a skilled Second Line Level Support Engineer on a permanent basis Monday - Friday to operate on site and at various care homes across the South-East.
The successful candidate will be support 3000+ non technical users collectively as part of a tight knit team as well as working closely with project managers and external MSPs, embarking on network and telephony projects.
Key responsibilities:
- Installing and configuring network switches and routers
- Setting up users\devices on VoIP system, troubleshooting hardware and software issues
- Installing new phone handsets, patching network switches
- Undertaking site surveys for data collection on infrastructure readiness for the VoIP migration
- Provide basic training to the customers on newly deployed systems
To qualify:
- Experience working with structured (CAT5/6) cabling
- Experience installing and supporting Hosted (VOIP/SIP) telephone solutions such as 3CX, Splicecom, Yealink
- Experience installing and supporting network hardware such as routers and switches supplied by Draytek, Meraki
- Good understanding of SIP, VOIP and networking in general especially network switch and router configuration
- Excellent troubleshooting skills for both on premise and hosted telephony solutions
- Must have a UK drivers' license (Own car is NOT essential as pool cars can be provided)
Hybrid working is also offered where possible after a successful probationary period.
Please feel free to apply if you meet the criteria.
