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Contact Centre Agent
20,000 - 24,000
Permanent Position
We're looking for six confident and driven individuals to join our client's contact centre team in Wallington. As the first point of contact, you'll play a vital role in assisting individuals, resolving queries, and ensuring a seamless experience. Our client is a well-established charity that has been making a positive difference for years, and you will have the opportunity to contribute to their mission of helping those in need.
Shift Pattern:
Four days on, followed by four days off.
Shifts across a 24/7 operation, covering Monday to Sunday.
Key Responsibilities:
* Deliver exceptional customer service via phone, addressing enquiries efficiently.
* Maintain accurate customer records and update systems promptly.
* Foster positive relationships with customers and third parties to achieve successful outcomes.
* Work collaboratively with team members to drive team success.
What You'll Bring:
* Experience in a call centre or customer service environment.
* Outstanding communication and interpersonal skills, with a talent for building rapport.
* A proactive, enthusiastic mindset with a hunger for learning and growth.
* Strong computer literacy and confidence in numeracy.
If you thrive in a fast-paced, dynamic setting and enjoy helping others, this role could be the perfect fit for you! Take the next step in your career - apply today and make a difference at a respected and impactful charity.
Refer a friend and earn a retail voucher worth up to 500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
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