Call Centre Agent

Job Title: Contact Centre AgentSalary: £24,145 per annum Location: WallingtonAbout the Role

We are looking for experienced Call Centre Agents to join a friendly team in a busy contact centre based in Wallington. Providing a calm and professional service, you will respond to members of the public either facing difficult situations or seeking advice and guidance. At times, you'll need to act quickly and efficiently to provide the best possible support.

You must be a clear and confident communicator, skilled in gathering key information through effective questioning, and able to remain calm under pressure.

Call Agents work a 4 on, 4 off rolling shift pattern, with the following repeating shift times:

• 07:00 - 19:00
• 10:00 - 22:00
• 14:00 - 00:00
• 21:00 - 07:00

These shift times are set, and you must be able to commit to ALL of them.Deadline for applications is Friday 10th January 2025Interviews will take place on Monday 21st and Tuesday 22nd January 2025Start Date is Monday 10th February 2025

Duties:

• Taking incoming calls from members of the public, gaining as much information as possible.
• Writing a report with the information gathered which will be forwarded to various law enforcement agencies.
• Being a friendly voice on the end of the phone, remaining calm and advising the best course of action.
• Understanding the nature of the call i.e. urgent or non-urgent and acting accordingly.

The Individual:

• Excellent interpersonal skills with good telephone manner to ensure callers are put at ease.
• Ability to work well under pressure and make quick decisions.
• Ability to retain information and record to a high level.
• Previous experience in a call centre or working with vulnerable people would be an advantage.

If you're someone who thrives in a dynamic, fast-paced environment and loves helping others, we'd love to hear from you!Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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