IT Helpdesk

Julie Rose Recruitment

Posted 11 days ago, valid for 10 days

Bromley, Kent BR2 9HT, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

JRRL is recruiting an IT Helpdesk Specialist for a client in Bromley.
The role involves providing first-line technical support, troubleshooting complex issues, and training users.
Candidates should have extensive experience in a first-line IT support role, preferably in the legal sector, along with relevant IT certifications or degrees.
The position requires proficiency in key systems and strong troubleshooting skills.
This full-time office-based position offers a salary of £30,000 per year and requires at least 2 years of relevant experience.

JRRL are currently recruiting an IT Helpdesk Specialist for our client based in Bromley.

Duties of the IT Helpdesk Specialist:

Provide first line technical support to the firm's user's, handling a variety of IT issues and service requests efficiently.
Troubleshoot and resolve complex technical issues related to the firm's key systems using AD, Microsoft 365 Admin Center's, Citrix Cloud, and Remote Support Software.
Act as a technical expert and trainer to all users.
Liaise closely with the senior IT support to resolve more complex issues, ensuring timely and effective resolution.
Maintain accurate records for all support requests.
Participate in regular reviews and updates of IT support procedures to enhance service delivery and user satisfaction.

Person specification of the IT Helpdesk Specialist:

Extensive experience in a first-line IT support role, ideally within the legal sector or a similar professional services environment.
Relevant IT certifications/degree
Proficiency in using and supporting key systems, including basic knowledge of hardware, connectivity, telephony and domain joined systems.
Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.

This position is fully office based working Monday to Friday 9-5

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