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- Seeking an Outstanding Opportunity for Career Advancement?
- Do You Have Experience in Frontline IT Support?
- Keen to Join a Prestigious Legal Firm Celebrated for Its Excellence?
- Provide top-notch first-line IT support, resolving technical issues and addressing user requirements.
- Troubleshoot and fix problems with key systems like Active Directory, Microsoft 365 Admin Center, and Citrix Cloud.
- Assist users by offering advice and training, enhancing their confidence and competence with IT tools.
- Work alongside senior IT teams to resolve complex technical problems promptly.
- Keep thorough records of support incidents and solutions.
- Improve IT support methods to boost service quality and client satisfaction.
- Keep abreast of new IT developments and suggest system enhancements.
- Demonstrated experience in first-line IT support, preferably in the legal sector or another professional services industry.
- Strong knowledge of hardware, networking, telecommunications, and domain-integrated systems.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work both independently and as part of a team, with superb organisational skills.
- A proactive approach to learning and expanding skill sets.
- IT certifications (such as ITIL, Microsoft) are advantageous.
- Experience working in a legal firm or a similar environment is preferable.
- Competitive salary of up to £27,000, depending on experience.
- Performance-related bonuses.
- 22 days of annual leave plus bank holidays, with additional days off during Christmas.
- Generous pension scheme.
- Flexible hybrid working options.
- A nurturing work culture with excellent opportunities for career growth.
- Competitive salary up to £27,000 DOE
- Bonus Schemes
- 22 days annual leave, plus bank holidays
- Extra leave at Xmas
- Pension
- Hybrid working
- Highly supportive culture with excellent progression potential!
