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Our healthcare client is recruiting for a skilled IT Support Engineer on a permanent basis to join their service desk in Bromley on a permanent basis. This role operates on a Monday to Friday in office basis with very occasional site visits to the South East.
General duties include:
- Cultivating strong relationships with customers to gather detailed information and provide tailored solutions
- Using advanced diagnostic tools to troubleshoot and resolve complex problems.
- Providing technical support to end-users, both remotely and in person
- Prioritising and scheduling advanced technical issues, escalating to management when necessary
- Leading hardware installation and configuration
To qualify:
- Experience with Windows 10/11, Microsoft 365 (Exchange, SharePoint, Teams, OneDrive).
- Active Directory, Group Policy, and basic PowerShell scripting knowledge
- Basic understanding of network troubleshooting (DNS, DHCP, VPN, LAN, WAN, Wi-Fi)
- Hands-on experience with ticketing systems (FreshService, Zendesk, or similar).
- 1-2 years experience within IT Support
- Full drivers' license (own car is not required)
Please feel free to apply if you meet the criteria.
