Back to search
Come join our team as a Customer Services Manager in Bromley, London! We are currently seeking a dynamic individual to lead and manage our customer services administration team. This is a permanent full-time role with a salary range of £43k to £47k.
Responsibilities and Duties:
- Lead and develop a customer services administration team of 6-20 administrators and team leaders.
- Assess team performance and identify training needs, creating development plans.
- Set and review progress against objectives.
- Implement and maintain service level standards.
- Develop and maintain quality controls.
- Streamline administration processes, procedures, and systems.
- Manage complaints and escalated calls.
- Provide monthly reports to senior management.
- Provide statistical reporting to HMRC.
- Monitor and manage the Customer Service Risk Register.
About Us:
At our organisation, we are not your typical financial services provider. We believe in making a lasting difference in the lives and communities of everyday families. Our purpose-driven culture fosters collaboration, creativity, and mutual respect. Joining our team means embracing a challenging environment where you can make a difference every day.
Requirements:
- Previous experience in customer service management or a related field.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proven ability to set and achieve goals.
- Knowledge of service level standards and quality controls.
- Familiarity with administration processes and procedures.
- Experience in handling complaints and escalated calls.
- Proficient in providing reports and statistical analysis.
- Familiarity with risk management and mitigation measures.
Benefits:
- Competitive salary range of £43k to £47k.
- Permanent full-time position.
- Convenient location, just a 6-minute walk from Bromley South train station.
If you are someone who thrives in a fast-paced, customer-focused environment and is passionate about delivering exceptional service, we would love to hear from you! Don't miss out on this exciting opportunity to join our team and make a positive impact on our customers and their financial goals. Apply today!
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
