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The ideal candidate will be responsible for managing our clients' air conditioning needs, including installations, servicing, and repairs. This fast-paced role requires someone who is quick to learn, enjoys working independently, and thrives as part of a team
Client Details
Our client is a well established business based in Bromley, seeking an experienced Office Coordinator to join their busy team.
Description
The key responsibilties:
- Handling daily queries from engineers and customers via phone, email, and internal referrals
- Managing our CRM database, ensuring accurate records in line with GDPR compliance
- Scheduling work for engineers and overseeing progress from start to completion
- Researching and ordering parts, tracking delivery times for scheduled jobs
- Preparing quotations, liaising with customers to understand their needs, completing RAMS, and following up on engineer reports and outstanding quotes
Profile
The successful candidate:
- Strong rapport-building skills with customers, engineers, suppliers, and third parties
- Resilience, determination, and ability to work to deadlines
- Prior experience in scheduling work and managing changes as necessary
- Exceptional telephone communication skills
- Ability to work independently and take initiative
- Experience raising, sending and following up on quotations is an advantage
- Flexible, hands-on approach with a willingness to learn
- Strong organisational skills, with the ability to prioritize tasks for yourself and others
- High attention to detail and a focus on completing tasks efficiently
- Proficient in Microsoft Office applications, including Word and Excel
- Experience within the construction, utilities, or trade sectors is desirable
- Excellent written and verbal communication skills, with a minimum of GCSE/O level Maths and English (grade C or equivalent)
Job Offer
- Career progression opportunities
- 20 days of paid annual leave, plus 8 days of bank holidays
- Company pension plan after successful completion of probation
- A supportive and friendly team environment
- Mon-Fri 9-5
