Aftercare & Property Manager

We are currently on the lookout for a highly experienced Aftercare & Property Manager to join Guildmore.The Aftercare & Property Manager will oversee the post-completion phase of construction projects and manage the ongoing maintenance, compliance, and tenant relations for our retained properties. This role integrates aftercare management with comprehensive property oversight, ensuring smooth project transitions and maintaining appealing, compliant, and safe properties for tenants.

Primary Responsibilities:

Aftercare Management

• Coordinate with construction teams to facilitate a seamless transition from project completion to the aftercare phase.
• Develop and implement aftercare plans aligned with contractual obligations and Service Level Agreements (SLAs).
• Address post-completion issues or defects, collaborating with the Aftersales team to ensure timely resolutions.
• Conduct regular site visits and client meetings to maintain high levels of client satisfaction.

Defect & Maintenance Management

• Supervise maintenance operatives, assigning and monitoring tasks for timely, quality completion.
• Log, prioritize, and manage defect reports, coordinating with internal teams, direct labor, and subcontractors to resolve issues.
• Perform technical assessments of reported defects, specifying necessary remedial work.
• Uphold a preventive maintenance schedule and conduct regular property audits to ensure quality and compliance standards.

Tenant Relations and Leasing

• Act as the primary tenant contact for inquiries, onboarding, lease renewals, rent adjustments, and compliance.
• Foster strong tenant relationships to encourage renewals, reduce vacancy rates, and improve tenant satisfaction.
• Address tenant feedback promptly to ensure an exceptional tenant experience.

Financial and Budget Management

• Adhere to company protocols for work and invoice approvals with senior managers.
• Prepare, monitor, and reconcile property and aftercare budgets, analyzing expenses for cost-effective opportunities.
• Provide senior management with regular reports on property income, aftercare expenses, and budget performance.

Health, Safety, and Compliance

• Ensure all properties and aftercare processes comply with UK health, safety, and environmental regulations.
• Perform risk assessments, maintain compliance documentation, and implement safety protocols as needed.
• Stay current on regulatory changes and update compliance practices accordingly.

Data Management and Reporting

• Maintain precise records on tenant interactions, aftercare issues, repairs, compliance, and defect resolutions.
• Utilize property and maintenance software to track and log activities, generating monthly performance reports on client feedback, occupancy rates, recurring issues, and financial performance.

Continuous Improvement and Market Analysis

• Identify and implement improvements in aftercare and property management services for greater efficiency and cost-effectiveness.
• Conduct regular market research to align properties with market demands and suggest upgrades for sustained appeal.
• Collaborate with internal teams, clients, and contractors to discuss service enhancements, property improvements, and aftercare progress.

Personal Specification:

• Experience & Knowledge: 3-5 years in property management, aftercare, or a related field within construction or real estate.
• Technical Skills: Proficient in property and maintenance software, MS Office Suite, and budget management tools.
• Compliance & Law: Strong knowledge of construction technology, UK property compliance, tenant rights, and health and safety standards.
• Mobility: This role requires regular travel; a full, valid driving license is essential.

If this sounds like something you would like to explore further and you have the appropriate background, then please apply now!