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One of my local government clients are currently recruiting an experienced Business Support Assistanton a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.
Hybrid working role were, however, you will be required to attend the office 2/3 times a week.
Overview:
- To provide a seamless local service delivery through a customer-focused, personalised service of high quality and efficiency that reflects and meets the needs of the managers and service user.
Responsibilities:
- Answer all enquiries in a timely, courteous and professional manner, making effective use of the Council IS systems as appropriate.
- Actively listen to callers to assess and clarify the needs of the customer.
- Provide the customer with the most up-to-date information.
- Deal with inbound and outbound phone calls, e-mails and internet, in person, letter and fax enquiries.
- Accurately and swiftly process transactions, including debtors and creditors and update IS as appropriate, undertake banking as required
- Take bookings and progress paperwork and payments, to meet internal and external customer needs.
- Use IS to produce documents and reports to meet internal and external customer needs.
- Undertake follow up action to process the enquiry and keep the customer informed.
- Collate and prepare information packs.
- Envelope, sort and distribute information packs and other post.
If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd.
