Call Handler

Blue Arrow Lewisham

Posted 17 days ago, valid for 11 days

Bromley, Kent BR2 9HT, England

£18,000 - £25,000 per annum

Part Time

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Sonic Summary

The Call Handler is responsible for being the first point of contact for patients seeking medical advice over the phone.
They must prioritize calls using software systems, record details, and provide appropriate advice to patients based on urgency.
Applicants should have experience in call handling or call center work.
The position requires flexibility to work two shifts: 12pm - 20.00 and 14.00 - 22.00, Monday to Sunday with 2 days off.
Blue Arrow is the employer, and the salary and years of experience required are not specified in the job description.

The Call Handler is the first point of contact for patients requesting medical advice by telephone. They will answer calls, using the software system to prioritise, and record details of calls, advising patients appropriately in relation to response times and action in the event of urgent requirements.Support patients by providing advice to help them manage their condition at home, where appropriate. Make outgoing calls to update patients or ask additional questions to help speed up their referral to the appropriate healthcare professional or service. Make sure all callers have a safe and effective patient journey.

Please only apply if you have Call handling experince or call centre.

There are 2 shifts so flexibilty is key.

12pm - 20.00 and 14.00 - 22.00

You will need to work Monday to Sunday with 2 days off.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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