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- Lead and support a team of credit controllers by providing guidance, training, and sharing best practices to foster their professional development.
- Oversee the collection of outstanding payments from clients, ensuring timely and efficient follow-up.
- Manage and resolve payment-related queries, outstanding balances, and general account enquiries over the phone.
- Process payments and ensure clients are provided with clear and accurate updates on their account status.
- Handle queries related to direct debits, including payment issues and disputes, ensuring all concerns are resolved promptly.
- Work closely with internal teams to ensure accurate financial settlements and smooth reconciliation of accounts.
- Investigate discrepancies in accounts, resolve payment issues, and ensure accounts are up to date.
- Produce regular reports on aged debt, debtor status, and account performance.
- Build and maintain strong client relationships through effective communication and prompt resolution of any issues.
- Contribute to process improvement initiatives within the credit control function to enhance overall efficiency.
- Significant experience in credit control.
- Proven ability to coach, mentor, and train colleagues in a financial or credit control environment.
- Excellent communication skills, particularly over the phone, with the ability to professionally handle payment queries and disputes.
- Strong problem-solving and negotiation abilities, with a keen eye for detail.
- Ability to collaborate effectively with other teams to ensure smooth operations and accurate financial settlements.
- High level of proficiency with financial software and Microsoft Excel.
- A self-motivated, proactive approach with the ability to manage multiple tasks and meet deadlines.
