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JB354: Service Controller
Location: Farnham
Salary: £28,000 - £30,000 per annum
Overview:
First Military Recruitment are currently supporting one of our established and expanding businesses in the search for a Service Controller.
Responsible for co-ordinating service engineers from your allocated depot. Booking in all breakdowns and jobs logged for the area and following up the day-to-day role by inputting engineer’s timesheets and invoicing all completed retail repairs.
Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.
Duties and Responsibilities for the Service Controller:
- Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
- Input Timesheets on a daily basis.
- Chase the customer for order numbers on all work that is not covered by warranty.
- Keep constant communication with the customer to give them updates on all live breakdowns.
- Arrange warranty cross hire machines for any work that cannot be completed on site due to Health & Safety.
- Create estimates when additional work is found and send to the customer within 24 hrs.
- Send over final costings for all retail work.
- Invoice all retail work that has been completed.
- Keep the WIP to a minimum.
- Resolve all customer invoice queries.
- Arrange monthly meetings with the Line Manager to resolve any ongoing issues.
- Answer incoming calls into the office and log breakdowns.
- Cover other diary locations during peak times for Holiday.
- Contribute to the overall success through teamwork and good communication within the Company.
- Actively seek new business.
- Organise and time-manage your workload.
- Achieve and meet strict deadlines.
- Deal with all telephone calls in a polite and professional manner and have the ability to deal with conflict whilst remaining diplomatic.
Skills and Qualifications for the Service Controller:
- An effective team player, aware of the value and importance of working well and closely with colleagues.
- Awareness of team workloads.
- Ability to prioritise and focus on answering incoming calls quickly and effectively.
- Time management skills.
- Ability to work under pressure.
- A good understanding of customer service procedures, policies and best practice.
- A ‘can do’ attitude and willingness to try out new ideas.
- A willingness to help both internal and external customers.
- Company brand awareness.
Location: Farnham
Salary: £28,000 - £30,000 per annum
