Customer Service Expert- 9 Months- Burgess Hill/ Hybrid- 15-17 ph PAYE

A well- known global company are looking for an experienced Customer Service Expert to join their team on an initial 9 month assignment.

Responsibilities:

Manage customer communications within agreed service levels and maintaining high quality service.
Offer first and second line digital support across several platforms whilst promoting the use of available tools.
Communicate with Third party suppliers to process required purchase orders or resolve any logistical queries.
Support other departments and stakeholders to ensure smooth operation.
Ensure all data on our systems is kept up to date as required
Handle any customer dissatisfaction, providing appropriate solutions and alternatives.
Ensure adherence to all regulatory requirements

Skills/ Experience:

Experience of Customer Relationship
Management system and tools
Customer Service experience (preferably in a contact centre environment)
Experience with both business to business and consumer based customer service
Patient, empathetic, attentive with a calming presence
Systems experts in Salesforce and SAP
Excellent written and verbal communication skills, and be able to communicate with maximum impact
Resilient and tenacious, you strive under pressure, working effectively as part of a
close-knit team in a fast-paced, time-sensitive environment
A strong team player, goal oriented focused and fully committed to providing excellent customer service.
Resourceful with a passion to investigate problems and find appropriate solutions.
Embraces challenges to build and strengthen trust, relationships and the Roche brand
Able to multitask, prioritise and manage time effectively

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.