Customer Service

Customer Service Advisor

£23,000 p/a, Burgess Hill, Full-time, Fixed-term contract (3 months), Monday to Friday, 9am - 5pm with occasional Saturday support, Hybrid working, Casual dress, Pension, Company events, Cycle to work scheme

The Role

We are working on behalf of an innovative e-commerce company specialising in made-to-order clothing, blending technology, design, and exceptional customer service to create personalised, high-quality products.

They are seeking a customer-focused, organised, and empathetic Customer Service Advisor to join their service-driven team during their seasonal peak. Reporting to the Customer Service Manager, you'll support customers at every step of their journey, ensuring an outstanding experience and upholding their commitment to service excellence. This role offers the potential for a permanent position for the right candidate.

Key Responsibilities

• Provide high-quality customer service, maintaining SLAs and striving for first-contact resolution.
• Respond to inquiries across multiple channels (phone, chat, and email) promptly and professionally.
• Manage customer reviews and feedback to ensure satisfaction and identify areas for improvement.
• Collaborate with team members to optimise the customer journey and streamline processes.
• Work proactively to address customer needs and ensure a seamless order journey.

Requirements

We are searching for a friendly and enthusiastic communicator with a passion for delivering excellent customer service. Your strong organisational skills will enable you to manage a high volume of inquiries efficiently across multiple platforms. Previous experience in retail, hospitality, or other customer-focused industries is highly desirable.

This role could suit someone who has worked as a Customer Service Advisor, Retail Assistant, or Hospitality Team Member.

Company Information

You will be joining a company based in Burgess Hill, specialising in made-to-order clothing for consumers and b2b markets. The company emphasises a focus on great design and customer experience to deliver fun, personal and high-quality products.

Package

£23,000

Fixed-term contract (3 months)

Hybrid working available

MacBook and remote work setup provided

Season ticket loan and free eye tests

Casual dress, company events, and cycle-to-work scheme

Travail Employment Group is acting as an Employment Business in relation to this vacancy.