Trainee B2B Account Manager

Trainee B2B Account Manager - Graduate Account Manager - Sales - Burgess HillB2B Sales - PPE - Product Range Sales - Account Management - Customer Service Wicked account management and customer service orientated position for someone ambitious and motivated looking to kickstart or move up in their career. £26,000 - £28,000, plus up to £5000 bonus, office-based Monday - FridayManage a portfolio of 40 - 50 accounts - take ownership and grow the accounts! Build relationships - find opportunities - provide exceptional customer service. Growth opportunity in an established SME with a real family-feel. Are you ready to show what you can do and then take the next step? Let’s go!

This is role would suit someone with 1 - 2 years’ experience in B2B customer service, who can build brilliant customer relationships and sell a product range of PPE. We are looking for someone target orientated who is passionate about delivering a high-level customer service and growing sales. You will need excellent communication skills and an ability to spot opportunities and turn them into sales. You will focus on nurturing and growing a portfolio of 40 - 50 accounts currently spending around £1.5million. Around 80% of the role will be dealing with inbound emails, and the rest will include inbound and outbound calling. This is a local business who have had fantastic growth, they have established their own brand to sell alongside some top industry names. What a top opportunity to get involved! Ambitious candidates with great communication and customer service skills - application over to Natalie @ Duval!

The Role:

• Drive Sales Growth: You’ll proactively engage with clients, especially those in the top tiers, to create opportunities, generate referrals, and secure orders. You’ll manage quotes, follow up diligently, and ensure that no opportunity is missed to convert leads into sales.
• Customer Service Excellence: You’ll be the go-to person for resolving customer queries, processing quotes quickly and accurately, and ensuring every customer interaction is a positive one. Your role includes welcoming clients when they visit our office to collect orders and maintaining our CRM systems with up-to-date information on all client interactions.
• Brand Ambassador: As part of our commitment to the brand, you’ll embody the values in every interaction. You’ll support the training and coaching of team members, seek out process improvements, and actively participate in team meetings to ensure we consistently deliver quality outcomes.

The Expectations:

• Meet or exceed monthly sales profit targets. Introduce new product lines to customer portfolios, drive further growth.
• Hold regular review meetings with top-tier clients.
• Ensure timely communication of any product delays and resolve client queries within a 4-hour window.

Are you looking for an opportunity to grow in an account management role? Get in touch with Natalie @ Duval for more info!