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Our client is a rapidly expanding company that has experienced significant growth over the past year. They offer an excellent opportunity for professional growth and career development, supported by ongoing training and a collaborative team environment.
They are currently seeking a Customer Service Manager to join their dedicated team in Burgess Hill on a full-time basis. This is an exciting opportunity for a dynamic individual to lead the customer support team in a fast-paced and growing business. You will oversee daily operations, ensuring the team delivers exceptional service while adhering to company standards.
The ideal candidate will have experience in a call centre environment, preferably within the energy sector. They should have at least 4 years of experience in a team leader or higher position and be looking for the next career step in a nurturing environment that values professional development.
Benefits
- 23 days holiday + Bank Holidays
- Pension scheme
- Paid lunch
- Excellent development and opportunities
Requirements
- Previous experience in customer service management or supervisory roles
- Background in the renewable energy sector (preferred)
- Strong leadership and communication skills
- Passionate about delivering excellent customer experiences
- Proactive, organised, and able to handle multiple tasks
- Experience in call centres, tech support, or complaint handling (preferred)
- Ability to manage and develop a team effectively
Responsibilities
- Managing the daily operations of the Customer Service department
- Addressing customer concerns and ensuring service excellence
- Supporting HR with onboarding/offboarding processes
- Scheduling and coordinating team training and performance evaluations
- Maintaining a safe and efficient work environment
- Collaborating with office and field teams to enhance overall customer experience
Job Title: Customer Service Manager
Location: Burgess Hill
Salary: 28,000 - 32,000 per annum
Hours: Monday - Friday, 9:00am - 5:00pm
