Back to search
An exciting opportunity has arisen for a dedicated 9 Month FTC Customer Service Advisor in the insurance industry, based in . Burgess Hill. The ideal candidate will be responsible for providing top-notch service to customers, handling enquiries and resolving issues promptly.
Client Details
Our client is a medium-sized insurance company specialising in providing comprehensive coverage around the world. With a strong focus on customer care, they have built a reputation for delivering superior service to their global clientele.
Description
The 9 Month FTC Customer Service Advisor responsibilities are:
- Provide exceptional customer service via phone, email, and live chat.
- Handle customer enquiries about policies and services promptly and accurately.
- Resolve complaints and issues to the customer's satisfaction.
- Collaborate effectively with the customer service team to meet and exceed targets.
- Proactively identify opportunities to improve customer experience.
- Maintain accurate and timely records of customer interactions.
- Stay up-to-date with all the products and services offered by the company.
- Participate in regular training and development sessions.
Profile
A successful 9 Month FTC Customer Service Advisor should have:
- Proven experience in a customer service role, ideally in the insurance industry.
- Excellent communication skills, both written and verbal.
- The ability to work collaboratively within a team environment.
- A proactive approach to problem-solving and the ability to handle challenging situations diplomatically.
- Good knowledge of customer service software and CRM systems.
- A customer-centric mindset with a passion for delivering exceptional service.
Job Offer
- A competitive salary, ranging from 23,400 to 26,000 per annum.
- Generous holiday leave allowance.
- Comprehensive training and development opportunities.
- A supportive and collaborative company culture.
