Our client, an established and respected funeral directorship, based in Burgess Hill, are looking for a Funeral Services Manager to be accountable for planning and managing logistics, workshop, transportation and customer services
funeral support delivery by management control of the central funeral diary.

They will be directing, optimising and coordinating funeral service support; defining and communicating via daily orders. Oversight of vehicles maintenance and presentation and recruitment as required. Liaising and negotiating with suppliers, manufacturers and consumers; ordering coffins and managing stock of consumable items.

Specific roles and duties
Strategically plan and manage funeral support logistics: workshop, transportation, funeral service team support and customer services
Direct, optimise and coordinate funeral service support
Liaise with suppliers, manufacturers, and consumers
Keep track of quality, quantity, stock levels, delivery times, overtime costs and efficiency
Resolve any arising problems or complaints
Supervise, coach and train funeral service team members
Meet cost, productivity, accuracy and timeliness targets
Maintain metrics and analyse data to assess performance and implement improvements
Comply with laws, regulations and professional membership requirements
Support additional contractual commitments within constraints.
Working in partnership with other FSMS and Funeral Directors and Homeland International to ensure best use of all company assets.
Promoting the business in local communities and encourage colleagues to do likewise.

Skills & Experience
Responsible for collaborating with Funeral Directors and colleagues to maximise the success of our Funeral Homes and the company
Set high performance goals for teams and for individuals, appraise performance, coach, discipline and praise colleagues on their work
Understand, conform to and teach to others the companys standard of performance for the Funeral Services Team
Be a critical friend to Funeral Directors and colleagues in cases where their desire to deliver is not helping others to, or where their performance is less than their best
Organise the funeral support team to support the Funeral Director and funeral homes in terms of work and communication with the Funeral Service Team
Ensure that all colleagues contribute their best; good communication (listening, questioning, challenging, briefing, praising and team problem-solving) is key to this
Resolving any deficiencies in team or individual performance quickly and fairly with the coaching support of the SLT colleagues, PFD Manager, PFD and other Funeral Directors
Demonstrating the attitude needed to do a great job; positive, proactive, team spirited, dynamic, open to learning and innovation

CANDIDATES MUST HAVE EXPERIENCE OF WORKING IN THE FUNERAL INDUSTRY