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We are urgently seeking an experienced funeral professional to work as a Funeral Director for our well established (over 330 years) and well respected client, based at their premises in Lewes.
They will be joining a very well-established Funeral Home in the heart of the town and managing a long-standing team of 2 Funeral Arrangers; working as part of the local team, providing leadership and management whilst achieving excellence in funeral services.
Specific roles and duties
Champion the companies established, professional way of arranging funerals and giving customer service.
Meeting customers at locations other than those of the company.
Managing all matters financial in relation to the funeral; including responsibility for collection of debts.
Promoting the business within the local community and encouraging colleagues to do likewise.
Provide holiday and sickness cover for colleagues based at other funeral homes.
Ensuring compliance with Health & Safety regulations and other relevant legislation.
Skills and Experience
Responsible for collaborating with all Funeral Directors and colleagues to maximise the success of their funeral home.
Understand and champion the companys standard of performance in every role and where necessary mentor, coach,
discipline and praise colleagues on their work and where required teach colleagues.
Set quality performance goals for teams and for colleagues in their work.
Organising the funeral home on a minute-by-minute basis to deliver for customers.
Be the Guardian of standards ensuring that all colleagues contribute their best; good communication
(listening, questioning, challenging, briefing, praising and team problem-solving) is key to this.
Lead by example in the funeral home working alongside colleagues, demonstrating and living the standard
of performance required by the Company as well as organising the work and people so they can deliver
exceptional service.
Be a critical friend to other Funeral Directors and colleagues in cases where their desire to deliver is not helping
others to, or where their performance is less than their best.
Organise the funeral home to support colleagues in terms of work and communication.
Demonstrate the attitude needed to do a great job; positive, proactive, team-spirited, dynamic and open to
learning, innovative.
Be responsible for appraising colleagues fairly and constructively and where necessary putting in place actions to
restore the efficiency of failing colleagues.
Be the clients main point of contact; arrange and conduct the funeral (with the support of the wider team).
Lead the funeral service crew and ceremonial crew on the funeral ceremony and make sure that all necessary
information is given to and understood by the funeral service team.
ACCOMMODATION MAY ALSO BE INCLUDED WITH THE ROLE
CANDIDATES MUST HAVE EXPERIENCE OF WORKING IN THE FUNERAL INDUSTRY
