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Client Details
The client we are currently partnering with is a multinational distributor that holds a portfolio of numerous national and international clients under bulk volume orders. The company is undergoing a strong growth period as of now to match its forecasted peak period and is, therefore, actively investing in its now strengthened customer hub.
Description
Key responsibilities consist of:
- Process customer orders with accuracy, ensuring they are correctly entered into the system and shipped on time.
- Respond promptly and professionally to customer inquiries, offering detailed information on products (such as availability, suitability for specific uses, etc.), order progress, and shipping details.
- Work closely with production teams to ensure order accuracy
- Maintain exceptional customer service throughout the order process
- Handle customer inquiries and resolve any issues promptly
- Monitor and update order status in the company's system
- Coordinate closely with logistics and the distribution/warehouse team.
- Handle customer issues, complaints, and returns efficiently to uphold customer satisfaction.
- Maintain thorough, up-to-date records of customer interactions, transactions, and feedback within our CRM system.
- Assist with preparing export documentation, ensuring adherence to international trade regulations.
- Provide translation support as required.
Profile
A successful Customer Coordinator should have:
- A background in I&C field within customer functions
- Strong telephony professional manner & ability
- Proven experience in a customer service role
- Strong coordination and organisational skills
- Excellent communication and interpersonal skills
- Proficiency in using business software and systems
- A collaborative mindset and ability to work as part of a team
Job Offer
- Flexible working patterns (Optional early 6am start)
- Pension plans & contribution
- 25 days holiday + 8 bank holidays
- Competitive salary
- Performance bonus
- Career progression internally
- Newly improved & situated office
- Permanent vacancy full-time 37.5 hrs
