Account Manager

Overview: An exciting opportunity has arisen within the vehicle rental industry, working for a fast-growing company based in Lancashire. This dynamic and varied role will see you playing a key part in both business development and operations, ensuring exceptional service for customers throughout their journey. The company is dedicated to providing reliable, high-quality vehicle rental solutions and is recognized as one of the fastest-growing businesses in the UK.

Role and Responsibilities: As an Account Manager, you will work closely with the Head of Rental to secure new business, maintain and grow existing relationships, and ensure that vehicles are delivered to customers on time. The role also includes operational involvement, such as working with suppliers and attending networking events. You will be responsible for hunting for new business, managing customer relationships, and ensuring smooth operational processes.

Key Responsibilities:

• Generate new business opportunities through telephone outreach, customer visits, social media, and attending networking events (40%-50% of your time).
• Maintain and grow relationships with existing customers, identifying areas for potential growth.
• Collaborate with suppliers to order vehicles that meet customer requirements.
• Monitor supplier stock reports to ensure a comprehensive understanding of available inventory.
• Work closely with the contract hire team to maximize internal opportunities.
• Identify and pursue upselling opportunities to enhance customer value.
• Problem-solve to deliver the best possible service and solutions to customers.
• Ensure accurate and up-to-date information in internal systems such as CRM and Pipedrive.
• Attend supplier meetings and industry networking events as required.

About You: The ideal candidate is a driven and determined account manager with a passion for both sales and customer service. You will need to demonstrate strong communication skills, a problem-solving mindset, and the ability to build meaningful relationships with customers and suppliers alike.

Key Skills and Qualifications:

• Confident verbal and written communication skills.
• Strong customer focus with a commitment to delivering an exceptional service.
• Professional and personable people skills.
• Excellent ownership and problem-solving abilities.
• Knowledge of business social media platforms (advantageous but not essential).
• Previous telesales experience.
• Knowledge of the vehicle rental or automotive industry (preferred).
• Strong work ethic and willingness to learn and grow in the role.

Benefits:

• Competitive salary: £25,000 - £28,000 per year.
• 20 days holiday (increasing by one day each year, up to 5 additional days), plus Bank Holidays.
• Ability to purchase additional holidays.
• Salary Sacrifice Pension scheme.
• Death in Service benefit (2x annual salary).
• BUPA private medical insurance.
• Simply Health coverage and Wellness program (Employee Assistance Program).
• Employee Discount Portal.
• Enterprise Management Incentive (EMI).
• Free parking on-site.
• Salary Sacrifice Car scheme eligibility.
• Opportunity for career growth within a "Sunday Times Ones To Watch" group of companies.

Additional Information:

• Job Type: Full-time, permanent.
• Schedule: Monday to Friday.
• Work Location: In-person (Lancashire, UK).

If you're looking for a challenging and rewarding role in a fast-paced environment, with the opportunity to grow alongside a forward-thinking company, this could be the perfect position for you.

(Please note that due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally. If you have not heard back from us within 14 days, please consider your application unsuccessful.)