Customer Service Advisor

Customer Service Advisor

Hours: Monday to Friday, 1 in 2 weekends with day off in the week. Shifts between hours of 8am - 7pm, if you start at 8, finish at 5, 10am - 7pm etc.

Salary: 24,000 + Bonus

Contact Centre Advisor role:

• Working alongside the Sales team and the Aftersales team your remit will be to take calls from customers and either run through the offers available on new and used cars, using effective questioning to find out the customers' needs, advising on prices, time scales, their best options, and any additional offers.
• You will be tasked with making appointments for customers to come to site and following up on vehicles purchases to ensure a full and complete customer experience.
• You will be liaising with the workshop to book customers vehicles in for general servicing, MOT's, and repair work, giving customers updates on repair timescales and obtaining approval for any costed work.
• You will be working alongside the service department making sure you deliver a high level of customer service to make sure the customers book their vehicle in and to make sure they are always updated.

Requirements:

• Having experience within a similar role is needed so someone from a Call Centre or Contact Centre position will be ideal. As the role is working within the Motor Trade; a good knowledge of the trade will be preferable.
• You must have excellent Customer Service skills, be a strong communicator and be able to present yourself in a professional manner. A background within a similar sales position will be an advantage.

Company benefits:

• Training
• Company pension
• Employee discount

Octane Recruitment

Consultant - Maisie-leigh Donnelly

NTHOJ

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.