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An exciting opportunity has arisen to join a great business in Burton, Fab office! Flexible/Hybrid role - 35 hours a week The RoleProvide world-leading customer service to key stakeholders, proficiently supporting them with a wide range of queries. The role will handle incoming queries and be responsible for sourcing the answer and responding back to the customer, providing excellent customer service every time.Key Accountabilities
- Deliver high standards of customer service through prompt and efficient responses to email and telephone queries from all customers, in line with service level targets.
- Provide efficient and effective solutions to queries raised by customers.
- Accurately updating customer profiles.
- Provide support and comprehensive course information to learners.
- Work in a flexible and agile manner to support wider operations.
- Provide administration support to support the delivery of world-leading customer service.
- Identify opportunities to enhance the customer experience to ensure happy customers.
- Execute additional tasks as required
- Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
What are we looking for?
- Strong written and verbal communication skills, including achievement of GCSE grade C (or equivalent) in English Language.
- Experience of working in a fast-paced customer-focused environment and delivering excellent customer service.
- Experience of supporting customers over the telephone and via email communication.
- Ability to relay information in a simple and customer-centred manner.
- Proven team-working experience.
- Experience of building and maintaining relationships with customers.
- Ability to identify and solve problems.
- Ability to learn new information and IT systems quickly.
- Experience of working with administration processes and procedures.
- Experience of data entry.
- Proficient skills in Microsoft Office 365 including Excel.
Desirable:
- Experience of working with a Learning Management System.
- Experience of working with bespoke IT systems.
- Experience of working with a cloud-based customer service ticketing system.
This is a full-time role, Mon-Fri - 35 hours a week - flexible/hybrid role.Lot of perksGreat location - due to the location, you will need to be a driver with your own car!If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
