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For more than 40 years, Supply Technologies has had one defining goal: enable any manufacturer of any size to build its products better, faster and more cost effective than ever before. And you could be part of the team that makes that happen!
Job Summary:
You will work to satisfy customers needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service oriented.
Ultimately, you should be able to grow our business by building successful, long-term client relationships with a key focus on delivering high standards of customer service and upselling.
Responsibilities:
Key Sales:
- Completion of RFQ's from customers
- Negotiating/processing with customers regarding pricing/lead time for spot orders
- Progressing any customer queries regarding outstanding orders
- Negotiating new business with customers
- Quarterly business reviews with customers
- Customer price updates & price file management
- Rolling reviews of customer margin to maintain profitability.
- Analysis of customer schedules to ensure stock availability.
- Obtaining up to date forecast information for key customers with regular communication.
- Monthly forecasting analysis on key accounts
- Request stock part creation through the PIT channel and maintenance of customer drawings
- Stock part creation
- Customer declarations (export) and creation of commercial invoices
- Creation of customer kits on MDS & management of kits
- Linking customer stock codes with our stock codes in MDS
- Creation of works orders for parts to be sent to platers, liaising with warehouse for dispatch/receipt.
- Offering technical advice on applications and assistance to customers
- Resolving empty bin queries by liaising with customer & purchasing department
- Twice daily review of any invoice exceptions
- Creation of daily sales sheet for circulation to the team and other key stakeholders
- Calculating on time delivery results every month.
Purchasing:
- Liaising with suppliers regarding pricing/lead time for spot orders
- Product sourcing & resourcing
- Placing/progressing PO's with suppliers
- Dealing with any quality concerns raised by our customers.
- Raising debit notes on suppliers/arranging for goods to be returned to suppliers if goods are rejected.
Accounts:
- Weekly review of any PO price/qty queries to aid invoice payment through the AP recycle report
- Resolving any invoice queries raised by the customer.
- Aiding our AR department when needed to get outstanding invoices paid.
Warehouse:
- Liaising with warehouse to ensure orders are dispatched on time to your customers.
- Resolving any goods in queries relating to orders you have placed with suppliers.
- Liaising with Kanban administrator to maintain accurate Kanban master lists and bin quantities.
Requirements:
- Intermediate knowledge/experience of Microsoft Office package including Excel.
- Ability to make profitable savings and maximise sales.
Our Values:
Do The Right Thing and we will succeed: We insist on honest and ethical behavior; We treat others respectfully; Our actions are underlined with high integrity; We partner with others who hold these same values.
Go One Better to achieve greatness: We strive to do our best every day; We are curious and seek alternative viewpoints; We value innovation to deliver long-term success; We will not accept the status quo and tirelessly seek to improve.
Customer First balanced with Company results: We serve our customers with a sense of urgency; We strive to anticipate our customers needs; We work with our customers to ensure we are providing them the best solutions they value; We help to deliver the long-term success of our company.
WE DO what we say: We seek clarity and understanding; We follow through on our commitments; We respectfully challenge and collaborate to achieve mutual success; Once we agree, we move forward and make no excuses.
Together we win: We respect and value each others thoughts and opinions; We make the time to develop meaningful relationships; We seek new opportunities to continuously learn: We never miss an opportunity to bring out the best in others.
Make a career at SUPPLY TECHNOLOGIES:
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution.
NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.
Supply Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
