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Burton-On-Trent, Staffordshire
Ict operations manager
Remote Support Operations Supervisor

Remote Support Operations Supervisor

GSA Techsource Ltd

Posted 6 hours ago, valid for 25 days

Burton-On-Trent, Staffordshire DE14 2WE, England

Full Time

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Sonic Summary

The company is seeking a Remote Support Operations Supervisor with proven leadership experience in technical support or remote operations.
Candidates should have strong troubleshooting skills and experience with remote support systems, along with the ability to manage multiple priorities in a fast-paced environment.
The role involves overseeing training systems, service delivery, and product support, ensuring efficient operations and high service levels for UK customers.
The position offers a salary of £40,000 to £50,000 per year and requires a minimum of 5 years of relevant experience.
This is an opportunity to work in a collaborative, innovative environment with remote working flexibility and career development opportunities.

Are you an experienced leader with a strong background in remote support operations? We’re looking for a Remote Support Operations Supervisor to oversee training systems, service delivery, and product support within our remote support team. This role is key to ensuring efficient operations, resolving escalations, and maintaining high levels of service across our UK customer base.Key Responsibilities:

Lead, mentor, and support a team of remote support agents, ensuring high performance and service standards.
Oversee daily operations, ensuring incidents are logged, tracked, and resolved efficiently within SLAs.
Act as a key escalation point for technical issues, collaborating with cross-functional teams.
Drive continuous improvement in support processes, service delivery, and customer satisfaction.
Monitor performance metrics, providing reports and insights to improve operational effectiveness.

What We’re Looking For:

? Proven leadership experience in technical support, remote operations, or service management.
? Strong troubleshooting skills and experience with remote support systems.
? Ability to manage multiple priorities in a fast-paced environment.
? Excellent communication, problem-solving, and decision-making skills.
? Experience working with SLAs, KPIs, and performance metrics.
? A proactive, solutions-focused mindset with a commitment to continuous improvement.

Why Join?

Be part of an innovative and growing organisation.
Remote working with flexibility.
Career development opportunities.
A collaborative and supportive team environment.

If you’re ready to take the next step in your career and make an impact in a dynamic, customer-focused environment, apply now!GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.

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