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- You will be responsible for dealing with all inbound customer calls and converting these to bookings, as well as giving advice via live chat and email.
- Identifying customer needs and matching them to a suitable product
- Building rapport with customers and partners by providing professional, informative, and friendly responses to enquiries.
- Make outbound calls to customers to follow up on potential bookings.
- Ensure all enquiries are dealt with quickly and efficiently in line with SLAs and with the best outcome for the customer.
- You will have demonstrable Sales experience gained in a target driven environment.
- You will be able to build rapport with customers and provide an exceptional customer experience.
- You will have Impeccable verbal and written communication skills and strong attention to detail.
- Capable of managing own workload within a fast-paced environment, whilst focusing on multi-tasking a diverse workload and prioritising accordingly.
- Proven ability to identify customer needs through questioning and information gathering.
- 27 days holiday plus bank holidays
- Holiday buy, option to purchase up to an additional 5 days leave
- Up to 60% discount for you and friends and family on our award-winning holidays!
- Career Pathway, as the company grows, we want you to grow with us.
- Employee Assistance Programme
- Access to a virtual dentist
- Discounts from leading high street retailers, travel and entertainment companies
- Pension Scheme & Life Assurance
- Annual and quarterly team recognition awards ceremony
- Social events, Christmas party, summer party, quizzes etc
- Cycle to work scheme
- Discounted gym membership
- Health & wellbeing programme
- Refer a friend programme
