- Responding to calls and understand the customers’ (B2C) needs, build rapport and offer expert cruise and land holiday solutions
- Provide excellent service to all customers, utilizing your excellent communication skills to treat every customer as an individual.
- Create fantastic customer engagement, understand the customer’s requirements, pitch and close the sale
- The ability to offer the customer alternative solutions if the original offering does not meet the customer requirements
- Meeting, or exceeding, company sales KPI’s
- Making accurate cost calculations, and providing customers with quotations quickly and efficiently
- Produce accurate administration work to complete booking process
- Work effectively with other departments to ensure understanding of products
- Motivated, results orientated, driven to accomplish goals!
- Able to understand profit and loss calculations and basic finance, e.g., gross margin percentages and calculations (This will help you!)
- Able to thrive under pressure in a service role
- Demonstrate resilience and focus on opportunities, high quality and business profit.
- Great attention to detail