- Dealing with incoming calls
- Manage the general inbox
- Handle live chat enquiries
- Identifying and handing opportunities to the Trade Account Managers
- Maintain a high level of customer service
- Review plans and specifications, consult customers to ensure they are purchasing the correct products for their needs
- Handle technical queries when required
- Deal with any issues such as returns or delivery problems
- Excellent communication skills, both written and verbal
- Confident and polite telephone manner
- Excellent organisation skills
- Confident use of a PC and Microsoft packages such as Outlook and Excel
- Team worker
- Self – Motivated
- Friendly, energetic personality
- Previous experience in the use of CRM systems would be desirable, however all training on systems and products will be given