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Customer Service & Logistics Coordinator

Adecco
Posted 16 days ago, valid for 7 days
Location

Bury St. Edmunds, Suffolk IP33 1TZ, England

Salary

£26,000 - £27,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The role involves taking inbound calls, processing orders, handling customer queries, and supporting both internal and external sales teams.
  • Candidates should have at least 2 years of experience in a customer service or sales support role.
  • The position requires effective communication skills and a confident telephone manner to manage customer interactions.
  • The salary for this role is competitive and commensurate with experience, with specific figures to be discussed during the interview process.
  • This is a critical internal contact position that ensures high standards of customer service and efficient order processing.

Outline of role:

  • Taking inbound calls, accepting orders and general queries
  • Processing customer quotation requests
  • Processing orders
  • Dealing with returns and credits
  • Taking payments
  • Dealing with account queries
  • Setting up accounts on Sage
  • Monitoring overdue accounts
  • Support to the internal sales team
  • Support to the external sales team
  • Dealing with logistics queries
  • Tracking daily parcel and pallet deliveries
  • Downloading proof of delivery information and updating systems with information received

Main duties:

The primary aim of this role is to be the main internal contact point for the business for both customers and staff. This is a crucial role and provides a very varied work load managing the day-to-day customer contact from point of quotation/order right through to point of dispatch. The role also involves dealing with and rectifying any logistical issues that may arise, create and monitor customer credit accounts, take payments for orders and offer support to both the internal and external sales team. The role will also include organising and tracking customer returns and maintaining our ongoing high standard of customer service.

Skills: Desire, passion and drive to be successful

To effectively communicate in oral and written communications

Confident and friendly telephone manner

Confident use of a PC to communicate internally and externally

Self-managed team player

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.