Customer Service Advisor

Customer Service Advisor (FTC)Salary DOEOutskirts Bury St Edmunds8:30am-5pm with one hour for lunch Monday – Friday, Hybrid upon completion of training periodFixed Term – 9 month maternity cover Our Client based near Bury St Edmunds, is searching for a Customer Service Advisor to join their small but very welcoming team on a 9 month fixed term basis. Reporting to the Customer Service Lead, the successful candidate will be confident and able to problem solve, outgoing with a positive nature and be able to provide an excellent level of service to customers, always exceeding their expectations! Main Duties and Responsibilities:• Dealing with customer enquiries via telephone and email• Using own initiative to deal with customer complains in a professional manner• Ensuring documents and reports are completed in a timely and efficient manner and passed on to relevant departments• Adhering to company protocols at all times when dealing with specific customer requirements • Liaising with multiple individuals/teams both internal and external, to ensure that information is passed on smoothly and accurately • Demonstrate the ability to confidently problem solve • Understand the company process in thorough detail Key Skills:• Able to work well under pressure, ensuring deadlines are met and documents are accurate• Able to work alone and as part of a wider team• Demonstrates excellent telephone manner• Ability to problem solve • Previous experience using SAP desirable • Able to extract and present data• Shows exceptional attention to detail and organisational skills Benefits:• Employee Assistance Programme• Private Medical Insurance• Options to enhance your pension after 12 months service (increased employer contributions)• Opportunities to grow personally and develop within the business.• Cycle to work scheme• Free parking • Various in store and online discounts If you are interested in this position, please apply with a current CV or contact the Bury St Edmunds office for more information.