Welcome & Service Assistant

As a Welcome and Service Assistant joining us for the festive season you’ll work in the House, helping the Collections and House team deliver high quality customer service and ensuring our visitors have a magical experience. You’ll provide a warm and friendly welcome, give information about the property and the festive offer, answer questions, and make sure everyone has an enjoyable and memorable time.  

Salary: £11.64 an hour

Duration: Fixed term contract starting from the end of November 2024 until January 13th 2025. 

Hours: Flexible hours to be discussed at interview with a variety of shift patterns. Likely to be around 25 hours per week. This role will require regular weekend working as well as high season dates including Boxing Day and New Years Day, but again we would discuss your availability upon successful completion of your application.

Interview Date: Thursday 24th October 2024

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to the Senior Collections and House Officer, you’ll be part of the Collections and House team working at Ickworth. Ickworth is a busy, forward-looking property and the friendly, creative team is looking for engaging people who will enjoy this fast-paced environment.  

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. 

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.  This role would suit anyone with enthusiasm for delivering great customer service.  

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.