Job Title: Senior IT Analyst

Location: Bury St Edmunds

Salary: 35,000 - 40,000 per annum

Cooper Lomaz have partnered exclusively with a business based in Bury St Edmunds to source an experience Senior IT Analyst. This position will see you work closely with their corporate team, providing 1st - 2nd line support to their systems, and working with 3rd party venders to resolve tickets in a timely manner.

Role Overview:

You will be forming part of a team leading projects related to their cooperate systems and provide direct support during the project role outs. You will form a key part of the IT applications, with a focus of continuous improvement and development of the capabilities. This role will be heavily working with RPA and Power Apps.

Role Responsibilities:

Provide 1st and 2nd line support relating to the businesses systems
Form part of a projects team, providing hands on support, especially during deployments
Work with the wider IT team to ensure the continuous improvement of the systems, and aid the develop the systems
Provide configuration support, and assist with change and test on applications when needed.

Skills:

You must have experience working with RPA and Power Apps
You will have experience providing 1st and 2nd line support
You will have a background working with key business stakeholders
Experience working with Office 365, Active Directory, CRM systems
A proven background in working to SLAs, and able to think outside of the box to resolve technical faults
It is desirable to have a certification in ITIL

Salary & Benefits:

This position is available on a fully remote basis, however you must be within a commutable distance of Bury St Edmunds
The salary range is between 35,000 - 40,000 per annum
Sick pay
25-day holiday, plus bank holidays

Interested in this role? - Apply Now!