IT Support Analyst

Pure Resourcing Solutions

Posted 21 hours ago, valid for a month

Bury St. Edmunds, Suffolk IP28 6LD

Full Time

Life Insurance

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Sonic Summary

The IT Support Technician position is available at a leading global business located in Bury St. Edmunds, offering a full-time on-site role.
Candidates should have previous experience in an IT support role, with a focus on troubleshooting and problem-solving.
The salary is competitive, and the position includes a bonus scheme along with various employee benefits.
Key skills required include experience with Office 365, Active Directory, and basic network troubleshooting, with a preference for knowledge of Windows Server and VMware.
The role emphasizes strong communication skills and a customer-first mindset, contributing to IT infrastructure projects and internal policies.

IT Support Technician - Join a leading, global business Location: Bury St. Edmunds, Full-time (On-site)Are you an IT professional with a passion for troubleshooting and delivering exceptional technical support?As the first point of contact for technical IT assistance, you will provide critical support to colleagues, helping resolve issues efficiently while contributing to exciting IT infrastructure projects. If you're a proactive problem solver with a customer-first mindset, we want to hear from you!Key Responsibilities:

Provide remote troubleshooting and support via phone or email, ensuring swift resolution or escalation of issues.
Play an active role in IT infrastructure projects and deliver smooth, successful project rollouts.
Foster self-service resolution among colleagues and ensure accurate documentation of issues and resolutions.
Contribute to internal IT policies, procedures, and onboarding workflows to improve efficiency.
Assist with the development of fellow team members, promoting growth and continuous learning.

Key Skills & Experience:

Previous experience in an IT support role, with strong troubleshooting and problem-solving skills.
Experience with Office 365, Active Directory, Windows 7/10, iOS/Android, Basic Network Troubleshooting.
Strong communication skills with a focus on customer service and an excellent telephone manner.
Basic experience with Windows Server, VMware, and Nutanix is desirable.

What’s in it for you?

Competitive pay & bonus scheme
25 days holiday + bank holidays
Private medical insurance & life assurance
Enhanced maternity and paternity benefits
Free on-site parking and EV charging
Volunteering opportunities and more!

Apply now for more information!

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