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- Pay Rate: £20.98
- Location: Bury Council
- Job Type: Full-time, Temporary (5 months)
Bury Council are looking for a Planning Officer to join their repairs department. This role is crucial for scheduling and managing repair works effectively to meet the council's operational targets. The position offers a competitive hourly rate and requires a commitment to a full-time schedule for the next five months.
Day-to-day of the role:- Schedule works orders in line with repairs priorities, ensuring targets are met through effective work distribution and scheduling.
- Take timely corrective actions when rearranging appointments.
- Raise works orders and allocate jobs to operatives, sub-contractors, and partners, maintaining high performance at all times.
- Monitor changes to workload and available resources in real time to implement effective actions ensuring work completion on schedule.
- Provide advice and support to Customer Contact Centre Advisors, tenants, and other service users regarding the diagnosis of repairs, contractor selection, and operative availability.
- Work with Bury stores and other third-party suppliers to ensure materials are ordered correctly and follow up on arrival dates.
- Contact customers to schedule repair appointments once parts are in stock and manage customer expectations.
- Assist in the investigation of complaints and Councillor enquiries and identify areas for service improvement.
- Participate in a shift rota to ensure service coverage from 8am to 5pm as required by Bury Council.
- Minimum of 1 year experience in planning or a related field.
- Additional 1 year experience in a dynamic response system (DRS) environment.
- Proficiency in Microsoft Office packages including Excel, Word, Teams, and Outlook.
- Strong organisational and time management skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Flexibility to come into the office as required and participate in shift duties.
To apply for this Planning Officer position, please send your cv to
