Customer Service Agent

CUSTOMER SERVICE AGENTCAERPHILLY

Competitive Salary

Our client, a leading technology manufacturer, are looking for a Customer Service Agent to join their fast-paced team. As a Customer Service Agent, you will navigate the complexities of customer inquiries with expertise and precision.

Hours of work are shifted across Monday - Friday, 8am - 6pm, and once every four weeks working a Saturday 9am - 5.30pm.

BENEFITS

This role offers 25 days holiday, plus an extra day for your birthday! Additional benefits include private medical, a free company product and multiple training opportunities to develop and grow within the company. There are employee discounts, free on-site parking, a cycle to work scheme, a company pension and casual dress for comfort. It’s a fantastic working environment in a new office.

RESPONSIBILITIES

As a Customer Service Agent, you will be:

• Communicating with and responding to customers about incidents, events, and requests, demonstrating excellent levels of customer service
• Taking action to provide solutions which solve complex problems permanently
• Analysing, diagnosing, and resolving all errors, faults, and incidents
• Consistently recording accurate information to support improvements and decision making
• Prioritising and managing several open issues and incoming calls
• Providing excellent customer service, building a good rapport through open and interactive communication

WHAT YOU NEED

To be considered for the role of Customer Service Agent, you will need:

• Previous experience in a customer facing role - ideally phone-based customer service experience
• Excellent communication skills, both verbal and written
• Excellent organisation and time management skills
• The ability to work well under pressure
• A warm and friendly disposition, with the passion to help customers
• The ability to create and develop good rapports with customers

NEXT STEPS

If you are you an enthusiastic and hardworking individual, and are interested in becoming a Customer Service Agent, then apply with you CV today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out. Apply today!