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Role: Senior IT Support Engineer
Location: Caerphilly (office based Tues, Wed, Thurs / home based Mon & Fri)
Salary: £40,000 - £45,000 per annum + bonus
With 30 years of experience and expertise in providing innovative products and services, our client is a leading ICT supplier to many private and public sector companies. Our client offers IT Managed Services and Solution Design to complement several other products.
As the Senior IT Support Engineer, you will provide expert-level support, manage escalations, and lead complex technical solutions.
Responsibilities
- Delivering outstanding 3rd line technical support.
- Working as a technical lead on major incidents, problem management and root cause analysis.
- Managing and optimising enterprise end-user computer environments, including Windows, MacOS, mobile devices, VDIs and collaboration tools.
- Managing and supporting Microsoft 365, Intune, Active Directory and Group Deploying and managing endpoint security solutions, patching and compliance policies.
- Providing technical leadership to Level 1 and Level 2 engineers.
- Maintain and update IT documentation.
Experience
The successful candidate will have management and implementation experience of
- Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, Intune configuration policies and Sentinel.
- Public Cloud Solutions: Azure or AWS solution implementations, migration and support.
- Firewalls: Sophos, Cisco, Fortinet or PF Sense.
- Network Technologies/Principles: LAN/LWAN/WAN, DNS, DHCP, VPNs.
- Hands-on expertise in PowerShell scripting
- Backup solutions and AV technologies.
Desirables
- Experience with device management solutions
- ITIL v3/4 Foundation
- UC Technologies
- Database systems
- Use of 3rd party patching tools
Remuneration
- 25 days holiday entitlement rising to 28 days after 5 plus years of service
- Holiday Purchase Scheme
- A company supported CSR Volunteer Day
- 2 days for personal wellbeing
- Pension including the option to join Salary Sacrifice/Exchange for Pension scheme (SXP)
- Electric Vehicle salary sacrifice scheme
- Death in Service x4 basic salary
- Private Medical Insurance is available, partially subsidised
- SAGE Employee Benefits scheme
- Salary sacrifice charity donation scheme
For immediate consideration please send your CV in today
