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We are looking to recruit for an Aftersales Technical Advisor who will be responsible for dealing with aftersales activities relating to product warranty and technical support.
Duties* Support customers and field service engineers in the swift resolution of product and system related technical enquiries or warranty claims by telephone and email.* Maintain proactive and regular contact with customers and colleagues to ensure satisfaction with the solution provided.* Provide an innovative and technically aware approach to problem solving to ensure the correct product application and operation.* Provide management with regular updates on tasks/resolution status and complete surveys and technical reports as necessary.* Provide excellent customer service by being helpful, professional, and courteous at all times.Skills* Proficiency in Microsoft Excel and Word * Demonstrated commercial awareness.* Excellent customer service and communication skills both verbal and written.* Good organisation and time management skills.* Understanding of electrical motors and or mechanical applications and controls systems.* A full current driving licence.* (An 18th Edition electrical qualification is desirable.)
Benefits* Salary will be between 32-35k depending on experience, plus full company benefits:* 25 days annual leave including Xmas closure period, plus bank holidays.* Annual leave purchase scheme to add up to 5 extra leave days.* Generous contributory pension scheme - company will double contributions of up to 8% via salary exchange.* Life assurance benefit of 5 x salary* Eligibility to join and participate in the share save scheme.* Employee Assistance Programme* On site Occupational Health support* Learning and development opportunities
