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We are looking to recruit for an Aftersales Technical Advisor who will be responsible for dealing with aftersales activities relating to product warranty and technical support.
Duties
* Support customers and field service engineers in the swift resolution of product and system related technical enquiries or warranty claims by telephone and email.
* Maintain proactive and regular contact with customers and colleagues to ensure satisfaction with the solution provided.
* Provide an innovative and technically aware approach to problem solving to ensure the correct product application and operation.
* Provide management with regular updates on tasks/resolution status and complete surveys and technical reports as necessary.
* Provide excellent customer service by being helpful, professional, and courteous at all times.
Skills
* Proficiency in Microsoft Excel and Word
* Demonstrated commercial awareness.
* Excellent customer service and communication skills both verbal and written.
* Good organisation and time management skills.
* Understanding of electrical motors and or mechanical applications and controls systems.
* A full current driving licence.
* (An 18th Edition electrical qualification is desirable.)
Benefits
* Salary will be between 32-35k depending on experience, plus full company benefits:
* 25 days annual leave including Xmas closure period, plus bank holidays.
* Annual leave purchase scheme to add up to 5 extra leave days.
* Generous contributory pension scheme - company will double contributions of up to 8% via salary exchange.
* Life assurance benefit of 5 x salary
* Eligibility to join and participate in the share save scheme.
* Employee Assistance Programme
* On site Occupational Health support
* Learning and development opportunities
