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Technical Account Manager
Stirling
£25,000 - £30,000
Company Outline
Cobalt is delighted to be working closely with a global leader of a bespoke high-performance software solution. Our client employs over 6,000 specialists across 35+ offices throughout North America, Europe, the Middle East & Australia, and services in over 70 countries.
Since our client's formation, they have set a first-class standard for real estate software solutions with a combination of compassion and technical innovation. They understand the unique needs of the industry's various segments and have the technical expertise and vision to translate that understanding into powerful solutions that meet and exceed those needs.
Role Responsibilities
- Prioritise queries and offer a best-in-class service to clients
- Identification of the cause of queries received
- Provide an in-depth and consultative management approach with regard to resolution plans for clients when receiving queries
- Understand the nature of non-support queries and escalate them to the relevant departments internally
- Supporting clients closely on the status of their queries
- Maintaining the support logs following company policy with all actions updated clearly and efficiently
- Escalating any issues identified during day-to-day activities to Management
Role Requirements
- Knowledge of Financial Accounting reporting is a must-have
- Experience in the Real Estate market is desirable
- Ability to work in a pressurised environment
- Strong interpersonal skills and enjoy working in a client-facing role
- Exposure to working / sound knowledge of property management systems
If you are looking for a move, please apply with a copy of your up-to-date CV!
