General Manager

GENERAL MANAGER

We keep things simple at Furniture Village: we pay the best to recruit the best.

Are you a natural leader who brings out the best in your team? Do you thrive on smashing targets? Do you have a gift for maximising sales opportunities? And, crucially, do you have instant customer rapport?

If you answered yes to each of those four questions, please read on:

The role

You’ll be one of an elite group of high-performing GMs across the UK, leading, motivating and inspiring your team to deliver outstanding results. By treating the store as if it’s your own personal business, you’ll make sound commercial decisions and take full accountability for the efficiency and trading performance of your store.

• People: you’ll lead by example, challenging the team to exceed targets, champion company values and deliver a great customer experience
• Product: you’ll set high levels of product understanding and performance, regularly seeking improvements and driving performance per square foot
• Performance: relentless in your drive for continual improvement, you’ll set, monitor and exceed targets through collaboration with key business functions and challenging when it’s needed
• Presentation: you’ll set the bar high in UK furniture retail, creating a great store experience inside and out, one that inspires your team and delights your customers.

Our business

We opened our first store in Abingdon in 1989. Fast forward and today we’re the UK’s leading independent furniture retailer with 55 stores and counting.

At Furniture Village, we believe that home is so much more than its four walls. It’s safety, sanctuary and comfort. We don’t believe in the hard sell. By listening and understanding our customers’ needs, lifestyle and budget, we unite them with the mattress they’ll dream on, the sofa they’ll relax on and the dining tables they’ll make memories around.

Our people

As a family business, family values drive everything we do. We have a phrase that underpins our core values, a phrase that’s as relevant today as it was over 30 years ago: “I want to be here, I want to do well, I want to be heard and I want to be appreciated.” We go to great lengths to make sure our people know it, believe it and demonstrate it.

Your leadership competencies  

You’re a natural overachiever with an outstanding track record. You’re:

• Energetic, assertive and action oriented
• A strategic thinker and creative problem solver
• An exceptional communicator skilled at motivating and mediating
• Invested in developing talent and upskilling your team
• A believer in lifelong learning, continually seeking new opportunities to grow
• Highly experienced, ambitious and hungry to develop
• Naturally authoritative. You have gravitas and presence
• Commercially astute, always driving performance
• Ambitious and hungry to develop
• Invested in the business, its achievements and its future

The rewards:

• Industry-leading package: £52,750 basic, £63,300 OTE
• Electric company car: brand new car with on-site charging
• Best-in-class perks: management pension scheme, 24/7 medical support, health insurance, up to 33 days’ holiday, Perkbox, Refer a Friend bonus and staff discount
• Excellence as standard: we do things the right way, not the easy way
• A culture of rewards: generous management bonus structure
• Award-winning family business: voted an Outstanding Place to Work and Supreme Champion Family Business of the Year

Our recruitment 

As a family business, it’s really important to us that everyone feels part of our family. We’re an equal opportunities employer and welcome everyone. Ready for an incredible career move? Apply now and let’s talk. Together we can do wonderful things.