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Are you a Customer Service Manager with proven experience in leading a high-performing team? This could be the perfect role for you!
Our client is seeking a Customer Service Manager to join their growing team in Calne, Wiltshire. Leaders in their industry, this is a chance to make your mark supporting an internal sales team and the wider department.
Offering a salary of up to £34,000pa, you’ll be based onsite in Calne Monday-Friday to lead, motivate and mentor the team.
As a Customer Service Manager, your responsibilities will include:
- Overseeing a team of 3 direct reports, including training, mentoring and process implementation
- Ensuring exceptional customer service standards are upheld
- Monitoring inbound sales calls and emails and ensuring timely responses and resolutions
- Being the conduit between the internal sales teams, the UK Sales Managers and other business functions
- Conducting monthly reviews with team members, giving clear guidance and structure to their tasks in the month ahead
We’d love to hear from you if you have the following:
- Previous experience as a Customer Service Manager or similar
- Familiarity with CRM systems and order-processing software (SAP Business One desirable)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong organisational and time management skills
- Adaptability and the ability to thrive in a fast-paced environment
- Exceptional attention to detail and analytical skills
About the Role...
As a Customer Service Manager, you will be supporting the internal sales team operations. You’ll be an integral part of maintaining high standards of customer service and representing the company’s operational excellence.
You’ll oversee a team of 3, ensuring processes are followed, providing guidance and training as required and being the conduit between the sales team and the wider business functions.
About the Company...
Based in Calne, our client is one of the UK’s leading manufacturers in their sector and has set the standard within their industry for 50 years. A company that adopts a positive and proactive culture, every team member champions a hands-on approach to their work and are truly passionate about their role within the business.
How to Apply...
If this opportunity sounds like your perfect next role, apply now! Alternatively, contact Niche Recruitment to find out more.
