Internal Sales Co-ordinator

Are you a detail-oriented, confident individual with a passion for delivering exceptional customer service? If you thrive in a fast-paced environment and enjoy working as part of a team, this Internal Sales Coordinator role could be the perfect fit for you.

Due to company growth, this newly created role offers the opportunity to work as part of a team to ensure seamless order processing and outstanding customer care. From initial enquiry to final delivery, you’ll take ownership of orders working closely with internal teams to ensure customer satisfaction every step of the way.

Based in a friendly office environment in Calne, this full-time role offers a base salary of £25,000, increasing post probation (3 months). There is also the opportunity to achieve incentive bonuses. Working hours are Monday to Thursday, 8.30pm to 5.15pm, with an early at 5.00pm finish on Fridays.

As an Internal Sales Coordinator, your responsibilities will include:

• Answering customer enquiries via phone and processing quotations and orders with accuracy.
• Providing exceptional customer service, ensuring all information is communicated effectively.
• Taking ownership of orders, from entry on SAP to final delivery.
• Liaising with Production to resolve any potential issues with sales orders.
• Generating and sending quotations promptly, following up as necessary.
• Issuing order confirmations and ensuring customer acknowledgement.
• Partnering with the external sales team to ensure customer quotes are prepared and sent promptly to ensure customer satisfaction.
• Working closely with Procurement to manage outstanding orders and provide updates to customers.

The role of Internal Sales Coordinator requires the following qualifications and skills:

• Prior experience in a sales or customer service environment is an advantage, we would also welcome applications from candidates with previous retail or hospitality experience looking to make the transition into a corporate environment.
• Confident, articulate, and enthusiastic communication skills.
• Familiarity with CRM or order processing systems, such as SAP Business One is advantageous but not essential.
• A customer-centric mindset.
• Minimum GCSE Grade C or 4/5 (or equivalent) in Maths and English.
• Sales training or telephone sales experience is desirable.

About the Role...

As Internal Sales Coordinator, you will report to the Sales Manager and play a crucial role in ensuring the efficiency and effectiveness of the sales operations. Working within a supportive and friendly team, your responsibilities will span from taking sales calls, order processing and broad administrative tasks supporting the sales team. This role is fully on-site, allowing you to effectively collaborate with the team.  As the company continues to evolve, you'll be an integral part of maintaining high standards of customer service and representing the company’s operational excellence.

About the Company...

Based in Calne, our client is one of the UK’s leading manufacturers in their sector and has set the standard within their industry for over 50 years. Following the recent acquisition of another company they are looking to further grow their market share and customer reach to build upon their strong reputation. A company that adopts a positive and proactive culture, every team member champions a hands-on approach to their work and are truly passionate about their role within the business. 

How to Apply...

If this opportunity sounds like your perfect next role, apply now! Alternatively, contact Niche Recruitment to find out more.