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1st Line IT Support (Cambridge)

1st Line IT Support (Cambridge)

Syntax Consultancy Limited

Posted 2 days ago, valid for 5 days

Cambridge, Cambridgeshire CB1 2JW, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

A 1st Line IT Support Technician is needed for a permanent hybrid position in Cambridge, with a salary range of £24,000 to £28,000 depending on experience.
The ideal start date for this role is in October or November 2024.
Candidates should have previous IT Service Desk and Helpdesk experience, particularly in providing 1st line technical support for Windows and Microsoft environments.
Key responsibilities include logging calls, troubleshooting, and managing IT incidents while providing remote support to end-users.
The position offers various benefits, including 25 days of holiday, private healthcare, and the opportunity to work from home two days a week.

1st Line IT Support Technician
Permanent
Cambridge (Hybrid)
£24,000 - £28,000 (DOE)

1st Line IT Support Technician needed for a hybrid remote permanent position based in Cambridge. Start ideally Oct/Nov 2024.

A chance to join an established + growing IT services business. Previous IT Service Desk and Helpdesk experience is strongly preferred.

Key skills, experience + tasks include:

1st line technical support for Windows / Microsoft technical environments.
Logging calls, trouble-shooting, diagnosis + IT problem resolution to 1st line level.
Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs.
Tech Environment: Windows, AD, O365, desktop PCs, laptops, tablets, mobile devices, MS Exchange, DNS/DCHP, VPNs, firewalls, SharePoint, Azure AD.
Benefits: £24-28k Salary (DOE) + Hybrid Remote (2 days/week WFH) + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more!

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