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Customer Retention Manager

Customer Retention Manager

Pure Resourcing Solutions

Posted 15 days ago, valid for 10 days

Cambridge, Cambridgeshire CB2 8AG, England

£60,000 - £72,000 per annum

Full Time

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Sonic Summary

The CRM Manager position offers a salary between £45,000 and £48,000 and is based in Cambridge, within walking distance from the train station.
The role requires a minimum of 5 years of experience in CRM and email marketing, with a strong emphasis on managing CRM platforms and marketing automation.
Key responsibilities include defining customer loyalty strategies, leading retention initiatives, and managing the CRM strategy and budget.
The ideal candidate should possess strong analytical skills, project management abilities, and a passion for customer-centric communications.
This position allows for a hybrid work environment, with 3 days onsite and 2 days remote, and focuses on enhancing customer experiences for subscription customers.

CRM Manager£45,000 - £48,000Cambridge based, walking distance from Cambridge train station3 days onsite, 2 days remoteAre you passionate about driving customer loyalty and revenue growth? We are working with a D2C ecommerce business going through a period of growth after a successful acquisition. They're looking looking for a Retention Manager to lead their efforts in transforming customers into brand advocates. In this role, you'll focus on delivering exceptional experiences for our subscription customers while enhancing direct-to-consumer excellence.Key Responsibilities:

Vision & Strategy: Define and lead customer loyalty strategies.
Retention Leadership: Champion retention initiatives across teams.
CRM Strategy: Develop and manage the CRM strategy and budget.
Data & Insights: Lead data-driven insights to personalise communication.
Team Management: Oversee and develop your team.
Customer Care Integration: Collaborate to enhance the customer experience.

Skills & Qualifications:

5+ years in CRM and email marketing.
Expert understanding and hands-on experience of managing CRM platforms, marketing automation and multi-audience communications essential.
Experience of database management, database mining, list segmentation and contact targeting.
Strong analytical skills and project management abilities.
Passionate about customer-centric communications.

If you’re a creative thinker with a proven track record in retention and loyalty, we’d love to hear from you! Apply now to join their dynamic team.

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