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Salary:£22,350 - £26,000p.a. Full Time
Working Hours:Â 9am-5pm,5daysaweek.Some flexibilitywithinhours. Hybrid 2-3 days per week.
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Company Benefits:Â 25 days holiday, Hybrid working, Length of service awards, Group life insurance (Death in Service), Flu voucher scheme
Benefits platform, including: Cycle to work scheme, Technology purchase scheme, Car maintenance scheme, Retail discount scheme via Perks at Work, Gym discounts, Health Shield health cash plan, Employee Assistance Program (EAP)
Working as a Customer Service Administrator, you will be the key liaison between the practitioners and the clients. You will provide proactive and robust customer service, focusing on client relationships and ensuring that KPI’s are met.
Duties & Responsibilities of the Customer Service Administrator:
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- Â Â Â Â Â Â Â Â Ensure diary bookings are correct
- Â Â Â Â Â Â Â Â Oversee daily work load of current clients.
- Â Â Â Â Â Â Â Â Have a high standard of formatting and sending reports
- Â Â Â Â Â Â Â Â Data base management, to ensure accurate record keeping.
- Â Â Â Â Â Â Â Â Book internal and external appointmentsÂ
- Â Â Â Â Â Â Â Â Ensure PO numbers are obtained for all billable work.
- Â Â Â Â Â Â Â Â Check recalls ,keep clients up to date with health surveillance
- Â Â Â Â Â Â Â Â Proactively manage wellbeing and flu campaigns for your clients to ensure we are achieving maximum growth
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What you will need to succeed as the Customer Service Administrator:
- Â Â Â Â Â Â Â Â Excellent interpersonal communication skills, both written and oral are essential.
- Â Â Â Â Â Â Â Â Must be enthusiastic and adopt a positive attitude.
- Â Â Â Â Â Â Â Â Being highly organised and able to work autonomously is essential.
- Â Â Â Â Â Â Â Â Must have resilience as this is a busy role.
- Â Â Â Â Â Â Â Â Must be confident in day-to-day tasks and proactive in handling problems.
- Â Â Â Â Â Â A full working knowledge of Microsoft Office.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
