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Up to £60k + bonus.
I am helping a FMCG client source a Customer Services Manager to head up their UK operations.
The business has multiple sites UK wide, make well know products and have close relationships with most major Retailers.
This is very much a transformational type of role as they need someone who can identify what they do well, or not so well, and put in place processes to strengthen the function.
Reporting into the Supply Chain Director you will manage a team of 4.
The role:
- Responsible for overseeing and improving the delivery of exceptional customer service, develop service standards, and implement strategies to enhance customer satisfaction, retention, and overall experience.
- Ensuring seamless integration between supply chain operations and customer needs.
- Develop strategies to improve customer satisfaction and loyalty and implement new tools and technologies to optimize the customer service process.
- Build and maintain strong relationships with customers to understand their needs and expectations.
- Engage internally and be the voice of the Customer within the organization.
- Develop team’s skillset and knowledge base.
The candidate:
- Should have held a similar role at a strategic level.
- Knowledge of Supply Chain and Customer Management across FMCG is desirable.
- Track record of developing and upskilling teams.
- Ability to demonstrate good financial control and management
- Strong analytical and data analysis skills, problem solving techniques, structuring of complex projects.
- Track record of improving Customer Service functions.
If this is of interest, please send me an up-to-date copy of your CV.
